Cancellation Policy

Lab Sessions: Due to limited seating, we request that you cancel at least 48 hours before a scheduled lab session. This gives us the opportunity to fill the lab session. You may cancel by phone (901) 582-7529, or email: slimetastic@kidsplaylab.com. If you have to cancel your lab session, we will offer you a credit to your account. You may use these credits towards any future lab session. For any unexpected situations, we can offer a refund if you are unable to attend. When you reserve for a lab session, you agree to these terms. Birthday Parties: Due to limited party rooms, we request that you cancel at least 14 days before a scheduled birthday party. Please call us at 901-582-7529 (Cordova) or 901-286-4229 (Collierville) email slimetastic@kidsplaylab.com to cancel. Parties must be cancelled within 14 days before your reservation date. Final payment is due 7 days before reservation date. **Deposits are non-refundable (sorry, no exceptions). Your deposit acknowledges that you accept the terms and conditions of our reservation, and cancellation policy. Special Events: Non-refundable. Please cancel 7 days before reservation to receive a special events credit. Please call us at 901-582-7529 or email slimetastic@kidsplaylab.com to cancel. If you do not cancel within 7 days, you will lose your option for credit allowance.